Refund Policy
Our customers has full right to clear their queries, feel free to email us at [email protected] before making your purchase.
Since www.rootap.co offers digital non-tangible irrevocable goods we DO NOT issue refunds once the order is accomplished and the product is delivered. As a customer, you are responsible for understanding this upon taking services from us.
UNFORTUNATELY, DUE TO THE IMMEDIATE ACCESS TO DIGITAL PRODUCTS, ALL SALES ARE FINAL AND NONREFUNDABLE.
However, we realize that exceptional circumstance can take place with regard to the character of the services we supply.
Therefore, we DO honor requests for the refund for the following reasons:
Specific terms stated on a specific digital product: Some digital products may explicitly state a full or partial refund is based on a satisfaction guarantee.
Non-delivery of the product: due to some issues if we not able to deliver the product/services. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted within 7 days from the order placing date. Otherwise, the product/services will be considered received;
Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. You should contact us for such issues. We reserve the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your webhost/server can be requested by our technicians in order to identify and fix the possible issues with our products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your server will result in your inability to qualify for a refund.
Product/Service not-as-described: such issues should be reported within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our service due to some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the sales page of each product. We don’t guarantee that our products/services are fully compatible with any third-party programs (including web host) and we do not provide support for third-party applications.
Requests for a refund are accepted at [email protected] within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you are applying for a refund.